Interpreter services

We have a variety of options to help you when visiting the clinic. We have translator services that are good for you and us. Clinical accuracy is improved for you and your whānau, and you will be able to attend a consultation on your own if you choose.

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Here’s how we can support you:
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Do you have a preferred language for some or all of your health information and consultations?

We can arrange an interpreter to be on the phone during your consultation. Regardless of whether it is in-person, by phone or video.  An interpreter can also be on a call for a phone consultation.  When booking your appointment please let us know if you need a translator and what language is required.
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Hearing impairment?

We can communicate with our patients through Relay if a consultation or query is over the phone. If you have a face-to-face consultation, we use iSign.
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Literacy support

Our Community Support Worker can visit you at home to help you with understanding any documentation or medication information.  
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Things to note:

- All interpreters must be over 18 years of age; this includes family members.

- Interpretation services are free for enrolled/registered patients.

- Bookings must be made two business days in advance of the appointment. If it is urgent, we will do our best to get the appropriate interpreter available in a timely manner.

- Our practitioners will talk in a short collection of sentences so the interpreter can gain the meaning and have time to interpret to you.

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